Charge 5 won't vibrate when I receive notifications

[wabbit8625]

I cant seem to figure out how to get my fitbit charge 5 to vibrate when i get a phone call or text message.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @wabbit8625. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

If you haven't done so yet, I'd recommend following the tips and recommendations provided in this help article Why didn't my Fitbit device alert me?

[wabbit8625]

All of that is not on. I get the get your arse moving notification. I get notifications that someone calls, but no vibration

[wabbit8625]

Might I add this is a brand new fitbit

[RiekoC]

Hello & welcome @wabbit8625 

Sorry to see you're having problems with the notification vibration on your Charge 5.

A couple of suggestions:

You can make the vibrations stronger from the Settings menu on your Charge 5. Swipe down from the clock face to get to the Settings tile (last one) and tap on it. Swipe up to get to Vibrations. Tap to change from Normal to Strong. 

Confirm that Calls & the correct text app are selected in the Fitbit app for your Charge 5 notifications, especially if you use more than 1 app for text/IM. To check:

• Tap on your picture/icon to open the Account page. 
• Tap on the Charge 5 tile
• Under General, tap Notifications
• Calls should be selected. Tap to turn On or Off
• Tap on Text Messages to confirm it's On and the correct app is selected
• If you use other messaging apps, you can turn on notifications from App Notifications. Tap and scroll down the alphabetical list to select the one(s) you want.

[wabbit8625]

It needed to be on vibrate. All fixed. Thank you