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Charge 5 won't work unless it's connected to the charger

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‎02-23-2023 15:04 - last edited on ‎02-24-2023 05:09 by Fitbit Moderator

‎02-23-2023 15:04 - last edited on ‎02-24-2023 05:09 by Fitbit Moderator

My charge 5 was purchased on the 16th of January 2022 now just over a year after purchase it is only working when it is on charge, as soon as it is removed from the charger it dies. I have never had it in water and it has been well looked after.

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎02-24-2023 03:26

‎02-24-2023 03:26

Welcome to the Fitbit community, @Cheek2010!

Sad to hear that your Charge 5 doesn't seem to work properly. Please check all options in the following article first:

 

Why isn't my Fitbit device's battery charging? 

 

 

If none of the solutions mentioned fixes your issue, I'd suggest contacting Fitbit support to check available options:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎02-24-2023 05:12 - edited ‎09-02-2023 04:08

In response to Talahthas

‎02-24-2023 05:12 - edited ‎09-02-2023 04:08

Hello there, @Cheek2010. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎02-24-2023 15:01

In response to MarreFitbit

‎02-24-2023 15:01

All resolved now thank you, it is being replaced 

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‎02-24-2023 15:02

In response to Talahthas

‎02-24-2023 15:02

All resolved now thank you it is being replaced 

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‎02-24-2023 15:22

In response to Cheek2010

‎02-24-2023 15:22

You're welcome, thanks for your feedback, @Cheek2010!

If you have any further questions, do not hesitate to come back.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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