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Charge 5 won't work unless it's connected to the charging cable

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‎07-14-2023 04:16 - last edited on ‎07-14-2023 04:37 by Fitbit Moderator

‎07-14-2023 04:16 - last edited on ‎07-14-2023 04:37 by Fitbit Moderator

My Charge 5 arrived last night, charged and synced to my app. Now when I unplug, the battery dies instantly and is unusable. I recharge, unplug and dies again. I simply cant use it. What is wrong please? It's brand new out of the box.

Moderator Edit: Clarified subject



10.0.0.0.1 192.168.1.254
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‎07-14-2023 04:41

‎07-14-2023 04:41

Hi there, @shree083. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, I'd recommend restarting your Charge 5 by following these steps How do I restart my Fitbit device?

If the issue persists, please check Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎07-14-2023 04:41

‎07-14-2023 04:41

Hi there, @shree083. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, I'd recommend restarting your Charge 5 by following these steps How do I restart my Fitbit device?

If the issue persists, please check Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes