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Charge 5 won't work unless it's connected to the charging cable

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‎08-11-2023 03:53 - last edited on ‎08-11-2023 03:56 by Fitbit Moderator

‎08-11-2023 03:53 - last edited on ‎08-11-2023 03:56 by Fitbit Moderator

Fitbit keeps on crashing. only when i charge it it switches on. charge 5. I haven't updated to the new firmware update yet

Moderator Edit: Clarified subject

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‎08-11-2023 03:58

‎08-11-2023 03:58

Hi there, @runner165. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-11-2023 03:58

‎08-11-2023 03:58

Hi there, @runner165. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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