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Charge 5 won't work unless it's connected to the charging cable

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‎10-21-2024 05:41 - last edited on ‎10-21-2024 07:07 by Fitbit Moderator

‎10-21-2024 05:41 - last edited on ‎10-21-2024 07:07 by Fitbit Moderator

Unfortunately this is the latest of several Fitbit products which have not lasted over 18 months - most of which I have endured due to warranty replacements. Tonight I have tried to contact tech support but it appears that the Australian market is not valuable to a US based company and I cannot contact them & all roads lead to Google.

The "Support" portal is an endless loop of telling me that I should contact Google within their operating hours (which appear to be 24/7 for US customers).

Not sure what to do from here onwards?? Any advice from non US based consumers would be greatly appreciated.

David

Moderator Edit: Clarified subject

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‎10-22-2024 07:39

‎10-22-2024 07:39

There appears to be alot of similar complaints in the last 48 hours.  Restarting and Factory resetting is advised in various threads.  The factory reset worked for me for 4 whole hours but now I'm back where I started.  Good luck

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