Charge 5 won't work unless it's connected to the charging cable

[AnnMartincakes]

My charge 5 has stopped working.

when charging it vibrates every few seconds snd the logo is on but nothing rlse

Moderator Edit: Clarified subject

[mcippo]

I have the same problem and it keeps on rebooting without possibility to use it. 

[AnnMartincakes]

When i take it off charge i get a blsnk screen

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[MarreFitbit]

Hi there, @AnnMartincakes. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I understand your concern, I will do my best to help you with this!

By any chance, did you stop using your Charge 5? Sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

@mcippo It's nice to see you around the Community Forums. Thanks for the details provided, I'm sorry to hear that your Charge 5 is rebooting itself. 

To better assist you, may I know if you've tried any troubleshooting steps so far? If you haven't done so yet, please restart your Charge 5 by following these steps. 

[mcippo]

I first tried to restart the Charge 5 multiple times, and then even tried to erase data from the device, but the problem appears again and again. Unresponsive, draining dattery, etc. Any solution you may suggest? Thanks