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Charge 5 won't work unless it's connected to the charging cable

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‎03-03-2025 05:36 - last edited on ‎03-04-2025 04:30 by Fitbit Moderator

‎03-03-2025 05:36 - last edited on ‎03-04-2025 04:30 by Fitbit Moderator

My Fitbit charger 5 when connected to the charger says 100% charged and works fine while connected to the charger but when removed from the charger it shuts off and won’t turn on. What must I do?

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎03-04-2025 06:08

‎03-04-2025 06:08

Hi there, @Eli5678. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is shutting off when it's not connected to the charger. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Charge 5 on the wall socket, try using another CE certified USB adapter for low energy devices.

With that being said, please confirm whether you've tried all troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


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Best Answer