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Charge 5 won't work unless it's connected to the charging cable

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‎06-11-2025 20:31 - last edited on ‎06-12-2025 04:21 by Fitbit Moderator

‎06-11-2025 20:31 - last edited on ‎06-12-2025 04:21 by Fitbit Moderator

It's working when I plugged in charge. but unplugged it's off.

Moderator Edit: Clarified subject

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‎06-13-2025 06:22

‎06-13-2025 06:22

Hi there, @BBDJHG. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is not working unless it's connected to the charging cable. I understand how annoying this can be, I will do my best to help you with this!

If you haven't done so yet, I'd recommend restarting your Charge 5 by following these steps. 

If the issue persists, may I know if you've tried cleaning the contacts on your Charge 5? There are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-13-2025 06:22

‎06-13-2025 06:22

Hi there, @BBDJHG. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is not working unless it's connected to the charging cable. I understand how annoying this can be, I will do my best to help you with this!

If you haven't done so yet, I'd recommend restarting your Charge 5 by following these steps. 

If the issue persists, may I know if you've tried cleaning the contacts on your Charge 5? There are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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