Charge 5 wont connect to my phone

[Jrdgroseclose]

Charge 5 wont connect to  phone

Moderator edit: clarified subject

[RiekoC]

Hello @Jrdgroseclose 

Sorry to see you're having issues with your Charge 5 connecting to your phone. In order for us to help you, we need some additional information:

• What phone do you have? What is the version of your phone's OS?
• Were you able to connect your Charge 5 to your phone previously? Or is this a new Charge 5 that you're trying to set up?
• What have you tried so far to get your Charge 5 to connect to your phone?

[ManuFitbit]

Welcome to the forums @Jrdgroseclose.

Thank you for commenting regarding the difficulty with Charge 5.

In addition to the steps suggested by @RiekoC, in the meantime I'd recommend you take a look at the points listed in this help article in order to sync.

Thanks for help @RiekoC.