Charge 5 wont hold a charge like it used to

[awwyeahoz]

Similar to other folks, all of a sudden my Charge 5 wont hold a charge like it used to, but nobody has brought up this other side effect where once my screen times out (goes black) it stops working. 

So for the past week I have been doing a reset (plug in and push down on button 3 times) and it resets, but again once the screen times out, the Charge 5 stops working again and I cant get it back up unless i do another reset. It only work for a few minutes however because the screen wont perpetually stay on.

I have contacted customer support 3 times. 1 in the chat and called twice. Every time once the reset is done an the screen is back up they think he problem is resolved, but its not. The problem  is AFTER the reset and the screen times out again and it stops working again.

Moderator edit: clarified subject.

[MarreFitbit]

Hi there, @awwyeahoz. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about your Charge 5 behavior. Thank you so much for your time in trying to solve the issue prior to posting here. I understand where your concern is coming from. 

Thanks for letting me know that you've already contacted our Support Team. In this case, if the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you have reported this matter to our Support Team and they already shared with you all the steps we could've also provided here, please note there's nothing left we in the community can suggest other than reaching out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks for your understanding, I really hope your issue gets solved soon. 

[Talahthas]

Welcome to the Fitbit community, @awwyeahoz!

Sad to hear that your Charge 5 isn't working as expected. Thanks for having taken the time to get things fixed by yourself.
As you've mentioned already successfully having reset your device without any impact on this issue, I'd suggest letting the battery drain to the point where your device will shut off. Then please give it a full charge which will require considerably longer than usual as your device's battery is deep discharged this time. If it won't charge, please have a closer look here:

Why isn't my Fitbit device's battery charging? 

I'll keep my fingers crossed.

[Hey44]

Less then one year old,was working fine then nothing was happening,thinking the battery was dead to my surprise it stopped functioning all together,not charging completely dead ,so angry $269 down the drain,bloody upset!!

[RiekoC]

Hello @Hey44 

If your Charge 5 is less than a year old, you should contact Fitbit support (<-- click link) to see what are your options under warranty.