Charge 5 wont sync tried all troubleshooting recommendations

[Capt_Clay10]

Hi, out of nowhere my Charge 5 wont sync with the app anymore. However it is still sending me notifications from my phone (even these are coming late). It seems like there is a one way connection between the devices. Anyone knows how to fix this? for the record this happened once before but the matter solved itself. However, its been 3 days now since it hasn't synced.

Moderator edit: format

[DavideFitbit]

Hi, welcome back to the Community forums, @Capt_Clay10. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Hope this helps, I'll be around.