Charge 5 wont work since update

[SHELLY10]

Since an update my watch has had a blnak screen and is un responsive. Spoke to support who got the watch working however in 24 hours the watch screen has turned black and unresponsive 3 times and is not doing anything now.. anyone got a fix for this please 

[DavideFitbit]

Hi, welcome back to the Fitbit Community forums, @SHELLY10. 

Thanks for all the information that you've shared about this issue with your Charge 5 and for confirming that you had already tried a few troubleshooting steps with the Support team.  

I've been informed that you were able to get in touch with the Customer Support team again and it seems they were able to provide you with further assistance. In this case, they will let you know how to proceed. 

See you around in the Community. 

[SHELLY10]

Thank you, I am waiting for a replacement 

[DavideFitbit]

@SHELLY10 That's great news! Thanks for sharing this update. 

See you around in the Community. 

[Ramsey618]

My fitbit Charge 5 doesn't work since the update either. I went to chat for help and tried two strategies they suggested. no luck. Now, I am denied access to phone and chat help. How did you get replacement? My fitbit isn't very old!

Thanks

[SHELLY10]

Hi
I just went on the fitbit chat , searched via google .. I tried everything thing the Internet and fitbit team suggested. And they approved a replacement 

https://myhelp.fitbit.com/s/support?language=en_US. I contacted support via this chat link

[Ramsey618]

Thank you for your email. I am waiting for them to email warranty
information.
I finally got to talk to someone!

[SHELLY10]

Great, I had no bother speaking to someone via rhe chat..

Have you tried changing the clock via the fitbit app.. that worked initially for me but the the watch died the day after

[Wompra]

You probably won't get a reply. I didn't. 

Same here .I give up which is probably what they want. Good luck 

[SHELLY10]

• The chat was excellent I spoke too two really helpful people. 

https://myhelp.fitbit.com/s/support?language=en_US

[Wompra]

Thanks will try again hopefully someone can help.

[DavideFitbit]

Welcome to the Fitbit Community forums, @Ramsey618 @Wompra. 

Thanks for sharing that you've been having the same inconvenience with your Charge 5. 

I've been informed that you were able to get in touch with the Customer Support team again and they've provided you with more information about the options available for you. In this case, I recommend that you continue the communication with them so they can let you know how to proceed. 

@SHELLY10 Thanks for sharing this update and your experience with this issue! 

See you around in the Community. 

[Wompra]

Yes they are sending me a replacement.
I will reply. Thank you for your help.

[DavideFitbit]

@Wompra That's great news, thanks for sharing this update! 

See you around in the Community. 

[Wompra]

I don't think that the first fitbit5 battery has ever worked properly. The battery life only lasting 2 days or less. Thankfully the new one that was sent to me is perfect.
Thank you

Sent from Samsung Mobile on O2
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[DavideFitbit]

@Wompra It's great to know the replacement device you received is working properly, thanks for sharing your experience with this! 

See you around. 

[Ramsey618]

I did NOT Post this. The new one already stopped working. JUST received new
pebble, haven't set it up yet!

[DavideFitbit]

@Ramsey618 Thanks for confirming that you've received a new Pebble, let us know how it goes! 

[Ramsey618]

My 2nd replacement Charge 5 is working!

[Wompra]

All going fine thankfully


Sent from Samsung Mobile on O2
Sent from Outlook for Android<>