Charge 5 wrist strap deformed my arm

[MikeTheSpike]

• My Charge 5 came with 2 wristbands.
• Neither one fits. I'm 5'5", weigh ~138 pounds, my wrist is small.
• Tightening the smaller wrist band and pushing it up higher on my arm so it would read heart rate when I'm sleeping left a huge gauge on my arm, underneath the metal casing of the unit.
• There's no good option to both get a tight enough read for sensors and leave my wrist undeformed.
• Can I return my Fitbit? I got it free though Medicare health insurance, United Healthcare's Dual complete plan.
• I just can't wear it comfortably. It works okay but not for 24/7 use.

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Trystero]

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@MikeTheSpike wrote:

• Tightening the smaller wrist band and pushing it up higher on my arm so it would read heart rate when I'm sleeping left a huge gauge on my arm, underneath the metal casing of the unit.
• There's no good option to both get a tight enough read for sensors and leave my wrist undeformed.

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You don't need to tighten it very much to get the pulse measurement.

I use Charge 5 by holding it in a comfortable position on my wrist and without tightening, and I still get the measurement of pulse, steps, sleep... without any problem. And I've been using it day and night for three months now.

[RiekoC]

Have you considered getting a different band? I have a smallish wrist and replaced the original Fitbit band with a metal one that has a magnetic clasp. This band allows me a lot more flexibility on how tight I wear my Charge 5. It was less than $20 for a pair of bands from Amazon and well worth the investment to be able to comfortably wear my Charge 5 for 24/7 use.