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Charge 5 zone minutes showing up on device, but not on the app

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‎03-29-2022 13:33 - last edited on ‎03-31-2022 05:59 by Moderator Alum

‎03-29-2022 13:33 - last edited on ‎03-31-2022 05:59 by Moderator Alum

I'm having an issue where my Charge 5 device is logging my exercise and my zone minutes (I can see all of the tracked data on my device as confirmation), yet when I log in on the Fitbit app or the desktop site, it shows no activity for my exercise or my zone minutes. On the app and the desktop site, it looks like I didn't try to track any exercise. My step count and calories burned do show up on the app and the desktop site. The zone minutes and the exercise activity are the only things that don't show up, even though my device shows that info. I've done all the things: restart, update, turn Bluetooth/phone on and off, Google and YouTube all over the place, and still no help. 

 

Someone from the Fitbit community/staff, please respond with a clear solution. 

 

 


Moderator edit: subject updated for clarity

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‎03-31-2022 05:58 - edited ‎03-31-2022 06:04

‎03-31-2022 05:58 - edited ‎03-31-2022 06:04

Welcome to the Fitbit Community forums, @Lailoni. 

 

Thank you for sharing that you've been experiencing this inconvenience with your zone minutes and that you already tried a few troubleshooting steps.  

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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