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Charge 5 zones don't match with those in app

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‎08-18-2023 03:55 - last edited on ‎08-18-2023 11:02 by Fitbit Moderator

‎08-18-2023 03:55 - last edited on ‎08-18-2023 11:02 by Fitbit Moderator

Cardio zones on devices does not match zones showing on my phone app.,

Suggestions? 

 

Moderator edit: clarified subject.

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2 REPLIES 2

‎08-18-2023 09:03

‎08-18-2023 09:03

Hello & welcome @Lynnie_I 

From the minimal information you provided, it sounds like this might be a sync issue. If so, this page has troubleshooting steps to try: Why won't my Fitbit sync? 

BTW, I believe I've seen where a user logged out of the Fitbit app & logged back in and this was enough for their device & app to sync again. 

Hopefully, trying these troubleshooting steps will be successful. If not, please provide additional details about the issue you're experiencing. We'll do our best to help. 

Rieko | N California USA MBG PE

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‎08-18-2023 10:57 - edited ‎08-18-2023 10:59

‎08-18-2023 10:57 - edited ‎08-18-2023 10:59

Good to see you for the first time in the community @Lynnie_I 

Thanks for sharing the inquiry regarding the zones.

If the issue is related to the app, I'd suggest you besides to the tips provided kindly by @RiekoC, the following:

  • Log out from the Fitbit app.
  • Force quit the Fitbit app and reboot your phone.
  • Open the Fitbit app and log back into your account.
  • Check if the cardio zones are available now.
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