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Charge 5showing red Cross on display and watch is not working at all

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‎03-13-2022 23:43

‎03-13-2022 23:43

My Charge5 device is showing a red cross on the display and no activity can be done during that red cross. I have deleted the app removed the device but no luck.

Many other functions are not working like screen wake (Auto); the battery is draining too fast. I have to charge the watch twice a day

 

Please advice

 

Thanks

Best Answer
3 REPLIES 3

‎03-14-2022 00:32

‎03-14-2022 00:32

Hello @dsb1026_1 

 

Have you tried restarting it from the charging cable?

 

Connect it to the charger then press the button at the USB end 3 times until the logo appears.

 

If you’ve already tried that with no change, it’s probably a good idea to contact Support.  The quickest way might be through Chat.

 

Tap Help at the bottom of the page here. Tap Get Support and then Live Chat.

 

 I hope the restart works for you though!

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‎03-14-2022 21:36

In response to Wibby

‎03-14-2022 21:36

I am from India and as per them there is no support available 

they said "Attention: Email support not available"

 

Such a shame that Fitbit doesn't have a direct reach to the customer.

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‎07-14-2022 03:43

‎07-14-2022 03:43

Hi! I am facing exactly the same issue.

How did you fix it ? 

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