Charge got wet, it wont charge or reset

[Claymore1823]

My fit bit was in water for about 20 min. Same with my wifes. Same model. Hers is fine , mine shut down, wont take charge, wont reset, only has the red light on back of tracker stay on.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Claymore1823. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

In this case, since you started having these problems after the device was used in the water and you continue to experience the same issue after the steps you mentioned earlier, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected

[xPoptartsBaex]

Having the same problem with my Charge 3. Currently trying the good ol rice trick 😪

[DavideFitbit]

@xPoptartsBaex Thank you for sharing that you've been experiencing this issue as well with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Thanks again for sharing all your experience and feedback about this.