Charge stuck on black screen Charge 5

[Vmpk]

Charge 5 stuck on black screen. Got it for Xmas and this has happened multiple times.  Yes, I’ve tried the reset w charging cord SEVERAL times.  Deleted app/reinstalled app.  The logo pops up then back to black.  

Nothing.  Nada.
Did I get a lemon?!   HELP!!!

Ugh. 
*this is my 5th Fitbit.  Getting ready to throw in the towel!

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbti Community forums, @Vmpk. 

Thanks for taking the time to share all your feedback and this information about this issue with your Charge 5 and the troubleshooting steps that you already tried. 

In addition to the restart, there are some other steps that have been useful for other users getting a black screen on the device. You can find the complete combination of steps here below: 

1. Complete the 3 pulse restart procedure again using the charging cable.
2. Please sync your device in the Fitbit app. 
3. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Uninstall and reinstall the Fitbit app.
   • Set up the device again.
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Let me know if you continue to experience the same problem afterwards. 

[Vmpk]

Already did ALL of that before I posted 

For S&G I just tried it all again.  

Black screen. 

[Vmpk]

The love HATE relationship is real. 

[MPL5]

I have also repeatedly had this issue—very frustrating!

[Vmpk]

Sorry to hear that but me too! 
This is probably the last straw and I’m bailing to the big watch people!  
Hate it cuz I love my FB community but I’m getting tired of this!!!

[Jadelman]

Same issue. My Fitbit is constantly dead, stuck on the red x or the Fitbit logo. Totally useless. Consumers need to be warned to stop purchasing. 

[Dianasomm]

Same thing happened to mine. I've had mine less than 2 months.

[DavideFitbit]

Hi, welcome to the Community forums, @Dianasomm @Jadelman @MPL5 .

Thank you for confirming that you've been having the same issue with the screen. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

@Vmpk Thank you for sharing this update and for confirming that you already tried all the steps suggested earlier. I'm sorry to see that you're still experiencing this problem with the display. In this case, since you already tried all the steps shared in the forums and you continue to have the same issue, I recommend that you get in touch with the Customer Support team so they can let you know about the next steps. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

Please know that your comments and feedback are greatly appreciated and the team continues to work to improve the Fitbit experience. 

[Vmpk]

Never got it to work. Gave up.

Sent from my iPhone

[DavideFitbit]

@Vmpk I'm sorry to see that you're still experiencing this problem. 

Since you already tried all the steps suggested, I would still recommend that you get in touch with the Customer Support team so they can let you know what are the options available for you. You can contact them here via chat, e-mail to by phone. 

Thank you for sharing your experience with feedback about this.

See you around. 

[Denbo2022]

My Charge 5 is now doing the same thing. How do we get replacements or money back!

[Vmpk]

I don’t know. I just gave up. This os prob my 5th Fitbit. Qualify keeps going DOWN! This is the worst one yet and I got it for Xmas last year. I’m throwing in the towel & moving to the APPLE watch.
Fitbit not reliable anymore. Ugh.
Sent from my iPhone

[DavideFitbit]

@Denbo2022 I'm sorry to see that you've experienced the same inconvenience with the Charge 5. 

I've been informed that you already got in touch with the Customer Support team and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around.