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Charge 5 unresponsive

16 hours ago - last edited 12 hours ago by Fitbit Moderator

16 hours ago - last edited 12 hours ago by Fitbit Moderator

My Charge5 has abruptly stopped working. It was not out of battery but in any case, attaching the charger makes no difference, neither does trying to use the reset button. It’s only 2 years old and is undamaged - any suggestions?


Moderator Edit: Clarified subject

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3 REPLIES 3

12 hours ago

12 hours ago

Hi there, @Barbs54. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not responding at all. I understand your concern, I will do my best to help you with this!

How long did you charge your Charge 5? Before it went unresponsive, did you check the battery level? Did you try recharging your device as soon as you noticed it was unresponsive? As per the description of your post, it seems like the battery went flat but also that the device is not charging properly. 

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 5. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


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6 hours ago

In response to MarreFitbit

6 hours ago

Thanks for your suggestion Maria, I’ll give it a try!

Best Answer

3 hours ago

In response to MarreFitbit

3 hours ago

I'm having this same issue. 

My firbit Charge 5 was charged with 75% left at the point it started to act up. 

I have followed all steps posted for charging, checking bluetooth connection, uninstall ingredients and reinstalling.  

Fitbit and phone fully charged and can't get to sync. 

Fitbit seems to come on (logo) then black screen. Then maybe later comes on but seems reset (wrong time, date, and no data displayed on acreen). Then goes black screen again. 

 

I haven't even reached the 2yr mark with this yet. Very disappointed and frustrated.  

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