help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge5 fully charged but stuck on August 30 and won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-01-2023 05:53

‎09-01-2023 05:53

Left my Charge5 on the charger for a couple days, now won't sync and is stuck on August 30.  Fully charged, and connected to bluetooth.  What gives?

Best Answer
0 Votes
1 REPLY 1

‎09-01-2023 11:05

‎09-01-2023 11:05

Hi, @kenempey , your Fitbit won’t update the time and date if it doesn’t sync.

I find the easiest way to force a sync is simply to log out of your Fitbit app and log back in again (be sure you know your user email connected to Fitbit and your password).  That often forces a sync.  Sometimes it can help to give it a restart just before logging out.

If neither of those quick steps works, then please have a look at this help article for troubleshooting a Fitbit that won’t sync, and carefully work through the steps.  Having said that, in my experience it is not helpful to remove a Fitbit that won’t sync from your account (one of the steps recommended in the article), because if it still won’t sync it then becomes impossible to re-connect it, so I personally would not recommend that.

Good luck and welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer