Charge5 not responding, black screen..now there is a red circle with a white x. Help

[AnyaRodden]

Charge 5 not responding, black screen..tried charging, now there is a red circle with a white x?

[MarioSFitbit · Accepted solution]

Hi @AnyaRodden ! Welcome to the Community ! 
I appreciate your message, and I'm sorry to hear the screen of your Charge 5 has a red circle with a white X. 

I'll be glad to suggest you some steps : 

Please, try to sync your device, as shown in the following help article: Try to manually sync your Fitbit device.
Does the app show a pop-up ? 

Also, please restart your Charge 5 : How do I restart my Fitbit device?

[AnyaRodden]

Hi, I tried all the suggested steps again after the red circle and white X.  The logo came up on the screen went off, back up again several times.  Now back to black unresponsive black screen.  The app on my iPad cannot find the Fitbit.  I tried to contact customer service on chat but it said it wasn’t available?

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I answered this previously.

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Moderator edit - Merged messages

[MarioSFitbit]

Hi @AnyaRodden ! Thank you for your message and the confirmation.
I'm sorry to hear the situation still persist even after the troubleshooting steps. Thanks for your efforts. 
I am also sorry for the inconvenience with contacting support. 

Could you please follow the link in order to contact support?