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Charge5 not responding, black screen..now there is a red circle with a white x. Help

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‎02-10-2025 12:06

‎02-10-2025 12:06

Charge 5 not responding, black screen..tried charging, now there is a red circle with a white x?

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‎02-10-2025 12:27

‎02-10-2025 12:27

Hi @AnyaRodden ! Welcome to the Community ! 
I appreciate your message, and I'm sorry to hear the screen of your Charge 5 has a red circle with a white X. 

I'll be glad to suggest you some steps : 

Please, try to sync your device, as shown in the following help article: Try to manually sync your Fitbit device.
Does the app show a pop-up ? 

Also, please restart your Charge 5 : How do I restart my Fitbit device?

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.

View best answer in original post

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3 REPLIES 3

‎02-10-2025 12:27

‎02-10-2025 12:27

Hi @AnyaRodden ! Welcome to the Community ! 
I appreciate your message, and I'm sorry to hear the screen of your Charge 5 has a red circle with a white X. 

I'll be glad to suggest you some steps : 

Please, try to sync your device, as shown in the following help article: Try to manually sync your Fitbit device.
Does the app show a pop-up ? 

Also, please restart your Charge 5 : How do I restart my Fitbit device?

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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‎02-10-2025 13:19 - last edited on ‎02-10-2025 13:40 by Fitbit Moderator

In response to MarioSFitbit

‎02-10-2025 13:19 - last edited on ‎02-10-2025 13:40 by Fitbit Moderator

Hi, I tried all the suggested steps again after the red circle and white X.  The logo came up on the screen went off, back up again several times.  Now back to black unresponsive black screen.  The app on my iPad cannot find the Fitbit.  I tried to contact customer service on chat but it said it wasn’t available?

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I answered this previously.

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Moderator edit - Merged messages

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‎02-10-2025 13:39

In response to AnyaRodden

‎02-10-2025 13:39

Hi @AnyaRodden ! Thank you for your message and the confirmation.
I'm sorry to hear the situation still persist even after the troubleshooting steps. Thanks for your efforts. 
I am also sorry for the inconvenience with contacting support. 

Could you please follow the link in order to contact support? 


 

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer