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Charge5 screen does not turn on and when on charger it gives a yellow screen, where to get a repair?

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‎10-26-2023 00:19

‎10-26-2023 00:19

My charge 5 is 10 months old and stoped working yesterday.
The screendoes not turn on any more.

When i put it on charger to load it with power it shows a yellow screen.

I would like to have it fixed with my gurantee policy.
But i dont know where to go, please help me.

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4 REPLIES 4

‎10-26-2023 03:35

‎10-26-2023 03:35

Welcome to the Fitbit community, @LadyJenifer!

Sad to hear you're having issues with your Charge 5. As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

Why isn't my Fitbit device's battery charging? 

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

If that really won't work for you, please try if changing your device's clock face will get it back to working order. Here's how to do that:

How do I change the clock face on my Fitbit device? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎10-28-2023 03:42

In response to Talahthas

‎10-28-2023 03:42

Hi, i followed all the instructions to the letter, but this yieled no
result, my charge only shows a yellow screen, please inform me how to
continue.

Regards
Best Answer

‎10-28-2023 11:52

In response to LadyJenifer

‎10-28-2023 11:52

Hello @LadyJenifer 

Sorry to see that none of the troubleshooting steps were successful. It looks like you should contact Fitbit support about your defective device. Click here for links to contact them via phone, chat, and direct message: Fitbit support 

Rieko | N California USA MBG PE

Best Answer

‎11-03-2023 08:43

‎11-03-2023 08:43

This happened to me, but I got the fitbit logo instead of yellow. I contacted fitbit and they said they do not do repairs. If you haven't had it a year yet, they'll help you out if you contact them though, best of luck!

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