Charge5 turning off on daily basis yet battery over 70%

[Antony74130]

I charge the device every morning yet it still turns off later in the day. Starts up again once in the charging cradle and reports high battery %. I have done the 3 button push restart, changed the clock face but nothing has this resolved this problem which I see is all over this support community. Is there a known problem that a future firmware update will fix ?

[MarioSFitbit]

Hi @Antony74130 and welcome to the community. 

Thank you for your message. I'm sorry to hear that your Charge 5 turns off on daily basis. 
I appreciate your troubleshooting efforts. 

Could you confirm if you performed the restart using the charging cable, as explained here ? How do I restart my Fitbit device?

[Antony74130]

Yes using the 3-press on the button close to the usb connector - will try
again. I also deleted the Charge5 from the app and re-aired.

[MarioSFitbit]

Hi @Antony74130 ! Thank you for your answer and confirmation. 

I appreciate all the troubleshooting efforts, and I'm sorry to hear that the issue still remains. 

If the restart does not work, I would suggest contacting support, since they have more tools in order to find your options. What can we help with?