Charged fitbit looses charge and all activities not monitored.

[Nrocla]

This problem with charging and documenting activity is happening frequently.  I an restarting Fitbit Charge 5 frequently, but when done, and all seems ok, all of a sudden monitoring stops, and battery just loses power - But I don't know until battery is almost out of charge.  So I am not registering activity through this time.  This is very frustrating.  Have used Fitbit for ages, but the Fitbit 5 leaves me wondering whether I'd be better to invest in some other fitness tracker.

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Nrocla. 

Thank you for sharing all this information about the issue you're experiencing with your Charge 5. 

Let me know if this is only happening with a specific activity or with all activities on your device.  If you haven't done so already, please make sure that you've tried the steps listed here below as well:

1. Try restarting your device using the charging cable, instead of the restart option on the device's settings. 
2. Set up the Charge 5 as a new device in your account. 
3. Follow the steps listed here to improve battery life in general. 

Thanks for sharing all this information and feedback. 

I'll be around. 

[Nrocla]

HI there, as this is an intermittent problem I can't say that any of the advice you have given will improve the situation as I've had to use these remedies previously; and then it works for awhile.......and then it just runs out of battery and doesn't register activity until I run through the fix it recommendations again....

[RichiG]

Exactly the same here! There is obviously an issue regarding this, hopefully they won't ignore it and do something about it?

[mikeriojas]

Yes! I have a refurbished Charge 5 from April that just started battery draining 10/21/2022. I try to take care of my refurbished by not wearing it in the shower/swimming, but just out of nowhere, yesterday, it just started draining. So weird! They are sending me another refurbished one. I have an Inspire 2 as a back up, so not without a step counter. 

Moderator edit: format

[DavideFitbit]

Hi, thanks for sharing that you already tried all the steps suggested earlier, @Nrocla @RichiG @mikeriojas,  

In this case, since you already tried all the steps suggested and you continue to experience the same problem with the battery draining to fast, I do recommend that you continue the communication with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

Thanks again for taking the time to share all your feedback and comments about this.