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Charged for "free" premium trial

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‎11-25-2022 14:40

‎11-25-2022 14:40

My fitbit was supposed to come with a 6 month free subscription.   When I signed up for premium I was charged.   I canceled the paid subscription and got a refund but I lost the premium service.

 

How do I enable the free 6 month premium subscription?

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‎11-25-2022 15:43

‎11-25-2022 15:43

@Mikemvg Sad to hear that you've got trouble with your Fitbit Premium trial. To clarify the situation and finally have the opportunity to try Fitbit's premium services, I'd suggest contacting Fitbit Service. If you got a case ID, please keep that ready:

 

Contact Fitbit Support 

 

I'll keep my fingers crossed. 🤞

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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