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Charger 5 frozen and won't charge

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‎08-01-2025 16:23 - last edited on ‎08-01-2025 18:53 by Fitbit Moderator

‎08-01-2025 16:23 - last edited on ‎08-01-2025 18:53 by Fitbit Moderator

My charger 5 screen is frozen and won't charge

 

Moderator edit: clarified subject.

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‎08-01-2025 18:40

‎08-01-2025 18:40

A warm welcome to the forums @Trishtrash1. 

Thank you for sharing with me the information regarding this difficulty that you are experiencing with your Charge 5. 

Since you mentioned that the device is not charging, I'd ask you follow the steps listed in this help article:

Why isn't my Fitbit device's battery charging?

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