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Charger 5 - no data skin Temperature & blood oxygenation

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‎01-25-2022 03:00 - last edited on ‎02-03-2022 09:56 by Moderator Alum

‎01-25-2022 03:00 - last edited on ‎02-03-2022 09:56 by Moderator Alum

I just purchased a new Charger 5 and did all the steps, wore the device correctly and have been using it for 5 continuous days. 

When I click on health metrics skin Temperature  & oxygenation show “no data in the past 24 hours” while all my other metrics are fine (i.e heart rate/ sleep .. etc) 

 

i know the device is working, but for some reason those two don’t. 

I saw someone say delete all the logs, well, when I click on Skip temperature for example it has dates logged below the empty chart, but when I click on them they are too empty. (Same for oxygenation) 

 

 

anyone had this issue/know the solution ? 

Device is updated to the latest version 

 

 

Moderator edit: format

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‎02-03-2022 09:55 - last edited on ‎04-03-2024 05:08 by Fitbit Moderator

‎02-03-2022 09:55 - last edited on ‎04-03-2024 05:08 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Phantom3065. 

Thank you for sharing all these details about the inconvenience you've been having with your Health Metrics, 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Davide | Italian and English Community Moderator, Fitbit


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