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Charger 5 started shut down frequently

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‎03-11-2023 13:06

‎03-11-2023 13:06

My charger 5 started to shut down frequently and I needed to rest it using the charger cable a lot during the day. This is my second experience with Fitbit product that got an issue after exactly one year of use. My charger 3 had a problem in the screen and they just offered me a small discount and this time they did the same. The questions is how I could trust any of Fitbit products all over again? 

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‎04-01-2023 13:27 - last edited on ‎10-14-2024 04:38 by Fitbit Moderator

‎04-01-2023 13:27 - last edited on ‎10-14-2024 04:38 by Fitbit Moderator

Hi @monther122 Welcome on board to our community forums.

Thanks for the details regarding your Charge 5.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed.

Have a good day. 

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