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Charger not working Charge 5

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‎09-20-2022 12:45 - last edited on ‎10-13-2022 10:01 by Moderator Alum

‎09-20-2022 12:45 - last edited on ‎10-13-2022 10:01 by Moderator Alum

Plugged into wall and watch says “check charger, battery is not charging” . Tried to plug unplug, different plugs, nothing. What’s up?

 

 

 

Moderator edit: subject updated for clarity

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‎09-23-2022 06:30 - edited ‎09-23-2022 06:31

‎09-23-2022 06:30 - edited ‎09-23-2022 06:31

Welcome back to the Community forums, @Zitter. 

 

Thank you for the information provided regarding your Charge 5 that is not charging properly.

 

If this is related to the battery, please make sure that you've followed all the other steps provided in this article. If the device is charging, but the screen is completely black, make sure that you've also completed the three pulse restart procedure described here. 

 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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‎09-23-2022 14:08

‎09-23-2022 14:08

I find that sometimes the pins don't always line up precisely and I have to fuss with the charger placement.

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

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‎10-13-2022 10:01

In response to charleskn

‎10-13-2022 10:01

@charleskn Thanks for sharing your experience with this! 

 

See you around. 😁

Davide | Italian and English Community Moderator, Fitbit


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