Check charger. The battery is not charging. Charge 5

[AustinSauer]

I got my Fitbit Charge 5 less than a year ago. The device has worked perfectly up until about a week ago. The watch died and will no longer charge. When plugged in, the device reads “Check Charger. The battery is not charging.”

I’ve thoroughly cleaned the device several times, bought a new charger, reset the device, but nothing seems to work. The watch will act like it’s charging for a few seconds and say 0% critical battery, then go back to the Check charger screen.

Moderator edit: format

[DavideFitbit]

Welcome back to the Community forums, @AustinSauer. 

I appreciate the information provided about this issue with your Charge 5 and the troubleshooting steps that you already tried.  

If this is related to the battery, please make sure that you've followed all the other recommendations provided in this article. 

If you continue to experience the same problem and you already tried all the steps suggested earlier, I do recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected. 

See you around.