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Clip attaching strap to my Charge 5 watch broken just after 2 months

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‎07-01-2022 22:54

‎07-01-2022 22:54

Hi there. The clip that is attaching the strap to my Charge 5 watch is broken just after a couple of month use. Will you be able to help? I chat with Fitbit "Get Support" chatbot and the reply was someone in SG will connect with me?

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‎07-04-2022 19:20

‎07-04-2022 19:20

Welcome to the Fitbit Community, @Sher_Sher.

 

Thank you for informing us about the difficulties you experienced with your Fitbit Charge 5 and for the time you spent trying to get them resolved.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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