Clock is 40 minutes in advance

[EricM13]

Since this morning my Charge 5 indicate a wrong time.
I restarted many times my Fitbit with no result.
version 57 xxx 188.58
Thank you for your help 

[MakMak]

Hi, @EricM13! Fitbit is currently experiencing some connectivity issues. Since your tracker relies on your phone for time, that might be part of the issue. Also, silly as it seems, when the syncing starts working again, try switching it out (or into) automatic timezones and syncing again and see if that works.

[EricM13]

@MakMak Nothing is "silly as it seems" in our technological world.
2 words
1) This morning time was OK 😉
2) When you say "try switching it out (or into) automatic timezones" what do you speak of : phone or fitbit ?
Thanx for all
eric

[Julia_G]

Hi, @EricM13 , switching time zones refers to the setting on your Fitbit app.  But I would not try this at the moment as there appears to be a global issue with Fitbit servers at the moment.  Fitbit will be addressing this urgently, but until it is fixed your clock is unlikely to be corrected whatever you try.  I would recommend checking back her after awhile for any updates or confirmation that all is fixed.

Ordinarily a sync will correct the time on your clock, but while the current problems persist, you may not be able to sync fully.

[MakMak]

Glad to hear it! I was suggesting changing it within the Fitbit app (it's under settings -> app settings).

[EricM13]

Thanx