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Concerns About Fitbit Device Reliability and Quality

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‎10-25-2023 19:55

‎10-25-2023 19:55

I have some reservations regarding the quality and durability of Fitbit devices. In April of this year, I received a replacement Fitbit, and it's now been in use for approximately 6 months. I'd like to highlight that there is no physical damage to the device; it's free from any scratches or external issues. However, there are clear signs of an internal mechanical defect, especially with the touch screen display.

I was informed that my original warranty has expired. But the fact that a replacement device is exhibiting issues within such a short timeframe has raised significant doubts about the reliability of Fitbit products.

I've been a loyal Fitbit customer/user for almost a decade, since 2014, and this seems to be a recurring issue each year:

  1. Purchase the Latest Fitbit
  2. Use it for 6 Months
  3. Fitbit Becomes Defective
  4. Contact Support
  5. Receive a Refurbished Replacement
  6. Use it for 6 Months
  7. Fitbit Becomes Defective
  8. Contact Support
  9. Informed that Warranty is Expired
  10. And Repeat!!!

Are there any other frustrated Fitbit customers stuck in this cycle?

Best Answer
3 REPLIES 3

‎10-26-2023 06:02

‎10-26-2023 06:02

This is awful!! After my next one breaks I'm switching to a different step counter. I've seen a lot of reviews online for watches that do the same but seem to last longer.  Any suggestions

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‎10-26-2023 11:38

‎10-26-2023 11:38

There sure are lots of frustrated Fitbit customers. It's a shame since all these customers and I really like the Fitbit. The Charge 5 is nice upgrade over my Charge 4 whose strap attachment point permanently broke. I was always gentle with it but it just broke. I'm enjoying the Charge 5, realizing that a whole lot of people have had serious problems with theirs. I'm assuming it's just a matter of time before mine fails as well.

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0 Votes

‎10-26-2023 12:12

In response to Megmeltz

‎10-26-2023 12:12

I hope not... I've went through 3 of them.  From what I can tell you have 5-7 months on average.  It's a shame because I really liked my Charge 5 (when it works).  I just wish Fitbit's business plan didn't include having the user purchase a new device every year.  Almost like it's designed to fail.  Just saying.  🤨

Best Answer