Couldn't claim Charge 5 warranty

[NJMUK]

Anyone else not buying fitbit because they don’t honour the warranty
I was told by the fitbit call centre to post here! My device was new in Nov 22 in the Uk it’s a 2 year warranty but fitbit aren’t honouring that as the device was a replacement, yes another device failed too! A device should last 2 years right? Please support this

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community forums, @NJMUK.

Thanks for bringing this to our attention. I understand where you're coming from and I'm sorry for this inconvenience. Your feedback is appreciated and rest assured it'll help us to work on our services, and prevent this type of experience from happening again.

Because you have a case created, I've contacted our Support team so they can review your details and provide you with further information. You'll receive an email from them shortly, please keep an open communication with them.

[idjohnny]

Hello, I have been waiting for Fitbit customer support to honour my Charge 5 two-year warranty for weeks now! After an initial more or less regular exchange of emails, they disappeared while waiting the decision of the "upper department"! Needless to say, I am deeply disappointed! I hope you may be able to help me! Thank you!

Moderator Edit: Personal info removed

[LizzyFitbit]

Welcome on board, @idjohnny.

Thanks for joining this thread and sharing these details with us. I understand how you're feeling and I'm sorry this happened to your Charge 5. Because you have a case created, I contacted our Support team so they can review your information and continue helping you out. You'll receive an email from them soon, so please keep an open communication with them.