Crazy high calorie burn numbers for workouts

[BJG51]

Seeing crazy high calorie burn numbers in workouts I track from Fitbit.  

Strangely, it doesn't seem to affect my total calorie burn number, but this makes individual workout calorie tracking useless.  Do I have a bad device or what?

[DavideFitbit]

Hi, it's good to see you around in the forums for the first time, @BJG51.  

Thank you for sharing your inquiry about this inconvenience with the Charge 5 and for the screenshots. 

Before considering other options, let me know if this only happens with a specific workout and make sure that all the information in your account settings is correct and updated ( sex, age, height, and weight), as this can affect the accuracy of calories burned. 

In addition, please complete a three pulse restart following these steps: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (at the end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Hope this helps, I'll be around. 

[BJG51]

Hi Davide,

My account info is correct and updated.  I actually use an Aria to track weight as well so that is updated pretty much daily. 

This happens when I use the "Workout" exercise.  That is pretty much the only exercise I really use - I run sporadically and haven't seen this for the run exercise.  Just to be clear - this happens sporadically, but relatively often.  I'll have one Workout that is just fine, and the next one will have this crazy high calorie count mid workout.  

Thank you!

[DavideFitbit]

@BJG51 Thank you for confirming that you already tried all the troubleshooting steps suggested earlier.  

In case that you experience this inconvenience again and you already tried the steps shared in the forums, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Have a great day.