11-15-2022 12:47
11-15-2022 12:47
Since approximately October 2022 the Fitbit app on my iPhone no longer shows the daily bar graph for steps, calories, or miles. I can get this information if I set aside time to log in to my account on a PC, but the data is no longer retrievable on my iPhone, which is the main interface that I use. I do still get the weekly summaries that show what I've accumulated in a day, but the individual daily graphs just show up blank with "No measurements" splashed up in the graph region. Access to these graphs via the app have been important for me in the past because it has allowed me to quickly correct erroneous data such as step counts that occur at times when I'm cooking, driving, or doing other chores.
I have tried restarting my Fitbit, restarting my iPhone, deleting the app and reinstalling it on my iPhone, and nothing has solved the issue.
I have had my Charge 5 since January 2022 and had hoped the experience would have been smoother. I enjoy all the features the Charge 5 offers, however it has been rather glitchy (syncs not working, having to constantly restart the Charge 5 to get a sync to work, app crashing in the middle of trying to update the auto-logged sleep information, time zone updates not working despite performing multiple syncs). This glitch with the daily graphs might be the final one that pushes me over the edge towards not recommending this device to others, and perhaps looking elsewhere for another tracker.
11-15-2022 17:42
11-15-2022 17:42
Did you ever figure this out? I’m having the same issue
11-16-2022 00:08
11-16-2022 00:08
Also the same problem. Curious if you fix this problem.
11-16-2022 04:15
11-16-2022 04:15
Me too! The app on my ipad is the same- doesn she all data like steps taken, heart rate, calories burned, etc.
11-18-2022 23:19
11-18-2022 23:19
Did you ever get this sorted? I’m having the same problem
11-19-2022 02:25
11-19-2022 02:25
I’m having same problem
11-19-2022 06:43
11-19-2022 06:43