help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dead Charge 5 and discount code usage

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2023 10:52

‎10-12-2023 10:52

Was provided with a 35% off discount code 28 days ago that says it must be used in 30 days and on in-store products.  Today the Charge 6 is in stock but the discount code does not work.    Why does this code not work?  Below is the email.  

Hi,

Although your device is outside the scope of Fitbit's warranty terms, we want to offer you a 35% discount on a new Fitbit device.

Use discount code XXXXXXX at checkout on fitbit.com at any time in the next 30 days to receive a discount on a new Fitbit device. This code will become active in 24 hours.


Note: The discount doesn’t automatically apply to your order. You must enter your code in the “Have a promo code” box. You might have to expand the “Cart summary” section to see this option.

Offer Terms and Conditions:
This offer applies to the price of the device only, not tax and shipping costs.If you wish to purchase more than one (1) device you must purchase any additional devices in a separate order.
This offer can only be applied towards one Fitbit device currently in stock.
This offer is not applicable to Fitbit Ace 3 and Google Pixel Watch.
If you have a device and an accessory in your cart, the discount will be applied to the device only.
This offer cannot be combined with any other product discount offers and it cannot be transferred or resold.
This offer cannot be returned, redeemed for cash, or applied as payment on any account except where required by law.The discount offer expires 30 days after receipt.
This offer cannot be applied toward any Fitbit products that are available for pre-order only.

Best Answer
3 REPLIES 3

‎10-12-2023 14:55

‎10-12-2023 14:55

Wasted time on the phone and through Live Chat. They refuse to honor it.

Best Answer

‎10-12-2023 19:24

In response to Disgruntled75

‎10-12-2023 19:24

I didn’t even try to use the discount they gave me for my bricked Charge 5. After nine years using FitBits, I switched to Garmin. Good luck.

Original Flex (March 2014); Charge HR; Alta HR; Original Versa; Inspire; Sense; Charge 5; Inspire 2
Best Answer

‎10-12-2023 20:07

‎10-12-2023 20:07

My Charge 5 stopped working this week and I was offered a discount code for a replacement as well. The email I got specifically says the code won't work for the charge 6, however the charge 5 is no longer available on their website. Not sure how we're supposed to "replace" our charge 5 with a similar device if the code won't apply to another Charge. Been trying to contact customer support but it keeps crashing.  Might make my own post too. 

Best Answer