Did I misunderstand how sleep tracking works...?

[jxm2]

Let me start by saying I'm completely new to fitbits, so know nothing about them or the app.  So the problem here could be my lack of understanding rather than a problem with the device.

I bought a charge 5 yesterday, I slept in it, now I'm trying to find the information on my sleep pattern.

I'm looking at the app on my phone, at "today", the only relevant option I see is "wear your fitbit to bed", with the moon/z icon.  If I click on that it says "sleep score", and is blank. and underneath it says "your monthly sleep profile", then it says I need to wear it for 14 nights to get a sleep profile next month.

I don't want to see a monthly profile, I want to see how I slept last night.  Is this possible?

I tried talking to support via the chat and they said I had to wait 14 days before I could see any daily data, but to be honest the impression I got from interacting with them was that it was either a chatbot, or someone that had never seen a fitbit in their life and was just frantically flipping through a manual and just guessing...

[Gr4ndp4 · Accepted solution]

Hi, @jxm2, welcome to the community, you may find How do I track my sleep with my Fitbit device? and the links contained in it are useful. I usually manually sync my device twice (in the today screen on your Fitbit app slide your finger down and release, there's a green progress bar at the top) to get the data.

Let us know how you get on.

Cheers

[jxm2]

Thanks, looks like I just needed to sync the device, then I could see the information.  Not wait 14 days as the clueless support person suggested... 🙄