Didn’t received order no for Charge 5

[Kashy]

Sorry to say didn’t received order No. Got one mail from ndsl about payment confirmation. Pls help and purchase from your site in India. It’s already more than 24hrs

Moderator Edit: Clarified subject

[SilviaFitbit · Accepted solution]

@Kashy Welcome to the Fitbit Community. Thanks for the details mentioned. 

I was able to see that you've contacted our Support team via email, please follow the instructions sent by them. 

Hope this helps. 

[Kashy]

No help came in. I have ordered charge 5 on 7th of Oct. I paid using my credit card. And afterwards the ordered completion I didn't get any email confirmation or order no or anything, just a payment confirmations mail from ndsl. Now I donot have anyhting to track my order. If anyone else out here faced the same, please tell me what to do. my mail id 

Moderator Edit: Personal info removed

[Kashy]

Didn’t find any solution 

still waiting

[SilviaFitbit]

@Kashy Thank you for getting back. 

I appreciate the updates shared. Since you have a case with our Support team, it's recommended to continue the communication with them, this to avoid any confusion. 

Thank you for your understanding. See you around. 

[Arrenhere]

Hi Kashy - Did your problem resolve? 

I also ordered fitbit from fitbits official site yesterday. No order number or any revert yet. 

Also to confirm the payment confirmation you got was that from razorpay or ndsl ?

[Kashy]

Don’t worry u will get it within 2 weeks. Whenever they will start dispatching, they start communicating with you.

Thanks,

Moderator edit: removed personal info

[Arrenhere]

Thanks Pankaj

[DavideFitbit]

Hi, welcome to the Community forums, @Arrenhere. 

You should get an order number once the shipping process starts, as @Kashy mentioned earlier. If you don't receive an order number, I do recommend that you get in touch with the Customer Support team here. 

Have a great day. 

[Arrenhere]

Hi Davide

Thanks for the reply. Will wait for them to revert

Regards

[DavideFitbit]

No, problem, @Arrenhere! 

Have a great day. 😁 

[Arrenhere]

Hi Davide and Pankaj

Thanks to both. Got it yesterday.  🙂

Regards

[DavideFitbit]

That's great news, @Arrenhere! Thank you for sharing this update. 😀