Do they honor warranty?

[DeniseKelly]

I returned a Charge 5 that stopped working well within the one-year warranty period.  I have been jumping through hoops trying to get it replaced.   One of the things they want me to provide is a copy of the bottom of the box it came in.   Now - really - does anyone really save the boxes from all of the items they purchase?   They have the watch.  They can see it doesn't work.  Why won't they replace it?????

[fairman]

My first Charge 5 arrived October 2021.  It worked for a few months.  They shipped a new charger.  Didn't work any better.  They finally authorized a replacement in May 2022.  It is now July 2022 and they are shipping ANOTHER replacement.  This really has been a waste of my time and my money.  I asked for a refund.   Supposedly money back warranty ends in 45 days.  They also offered 50% off on another model.  However 50% off their inflated cost is more than I would pay for a new item on Amazon.  Years ago Fitbit may have been worth buying, but certainly no more!  

[fairman]

Purchased in October.  I got the first replacement in May.  (They had sent me a return label but shipment never reached them so I was in limbo for a month.)  The replacement came without a band although they had never told me to keep the original band.  Bought replacement band on amazon. Okay, 'new' fitbit stopped charging in July.  Same problem as first.  So now they are supposedly sending another replacement.   They offer 50% off a different model, however 50% off inflated price is MORE than new fitbit on Amazon.  Good luck, but don't hold your breath.

[Odyssey13]

Hi @DeniseKelly  actually, I do keep my boxes, receipts, etc until after an item's warranty is over. Customer support takes each case on an individual basis, so all you can do is get with support to see what your options are. You said they have the watch - did you return it?