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Doesn't hold a charge Charge 5

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‎10-03-2022 00:15 - last edited on ‎10-05-2022 07:29 by Moderator Alum

‎10-03-2022 00:15 - last edited on ‎10-05-2022 07:29 by Moderator Alum

Hi, my brand new Fitbit Charge 5 will not hold a charge.  The battery goes down to nothing within a couple of hours of being fully charged. Please help!

 

 

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‎10-05-2022 07:29 - last edited on ‎02-13-2024 06:51 by Fitbit Moderator

‎10-05-2022 07:29 - last edited on ‎02-13-2024 06:51 by Fitbit Moderator

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5, @Peppergirl59.  

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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