help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ECG App for Charge 5 isn't available in Malaysia

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-11-2022 15:46 - last edited on ‎06-12-2022 10:25 by Fitbit Moderator

‎06-11-2022 15:46 - last edited on ‎06-12-2022 10:25 by Fitbit Moderator

I dont have the option to check my ECG on Fitbit Charge 5, Help

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
5 REPLIES 5

‎06-11-2022 16:42

‎06-11-2022 16:42

Hello @mahzal72 

I’m hoping I understand your question. I think you need help getting set up. Maybe this YouTube video will help.

https://m.youtube.com/watch?v=Epx5wK8sOOs

 

😃 please let me know if this answered your question 

Best Answer
0 Votes

‎06-12-2022 02:14 - edited ‎06-12-2022 07:45

‎06-12-2022 02:14 - edited ‎06-12-2022 07:45

@mahzal72  What country are you in? Use of the ECG app requires regulatory approval (as a medical device) which Fitbit had to apply for separately in each country where they sell the Charge 5.

Best Answer

‎06-12-2022 03:42 - last edited on ‎06-12-2022 10:13 by Fitbit Moderator

In response to LiJaHi

‎06-12-2022 03:42 - last edited on ‎06-12-2022 10:13 by Fitbit Moderator

i'm in Malaysia. We know that our Government are Mo Ron, but they Ban ECG?

Moderator Edit: Formatting

Best Answer

‎06-12-2022 04:50

In response to mahzal72

‎06-12-2022 04:50

Hello @mahzal72 

 

If you follow this link and scroll down to the bottom of the screen, it shows the countries where it's available.  It looks like yours isn't there yet (neither is mine).  It's for the reasons @LiJaHi  outlined.

 

ECG 

Best Answer

‎06-12-2022 07:51 - edited ‎06-12-2022 07:54

In response to mahzal72

‎06-12-2022 07:51 - edited ‎06-12-2022 07:54

@mahzal72 I found another thread where people in Malaysia were asking the same question as you. 

https://community.fitbit.com/t5/Sense/Make-ECG-app-available-in-Malaysia-Sense/td-p/4776110

 

One of them emailed the Medical Device Authority Malaysia, who replied that they haven't received an application from Fitbit yet. That was in April 2022. They can't consider a medical device for approval until the manufacturer asks them to.

Best Answer