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ECG app, I get message to set up on phone

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‎02-01-2023 05:34 - last edited on ‎02-01-2023 07:36 by Moderator Alum

‎02-01-2023 05:34 - last edited on ‎02-01-2023 07:36 by Moderator Alum

Trying to do ECG on Charge 5 when I tap to start get message to set up on phone but have already done this and to turn on Fitbit app notificition permissions any ideas?

 

 

Moderator edit: subject updated for clarity

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‎02-01-2023 07:35

‎02-01-2023 07:35

Hi, thanks for the information that you've shared about this inconvenience with your Charge 5, @GMudie. 

 

I've seen that other users have reported this same issue you described. The team is already aware of this problem but may not be able to provide a fix in the immediate future. They will continue to monitor the situation, and keep the team informed of the impact to you and other customers. 

 

In the meantime, it is recommended to try restarting the device using the charging cable and restart the ECG app as well.

Davide | Italian and English Community Moderator, Fitbit


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