help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ECG app still not available on Charge 5 in Finland

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-26-2022 00:00

‎03-26-2022 00:00

Getting really frustrated with still not having the ECG app on my Fitbit Charge 5.
The device has the CE marking meaning it has been approved by EU. As an EU country Finland follows the EU regulations and the app is already available in many other EU countries. 
Why is it so hard for Fitbit to get this app issue taken care of?

I’d love to carry on using my Fitbit device instead of getting e.g an Oura ring but have no choice unless this issue is resolved soon by Fitbit. 

Best Answer
2 REPLIES 2

‎03-26-2022 03:30

‎03-26-2022 03:30

Hello @mnks2 and welcome to the Community.  The ECG app is a medically regulated feature.  It needed to be approved by the US Food and Drug administration (FDA) before it could be released here.  It needs to be approved by the equivalent regulatory body in Finland before it can be released there.  Finland isn't the only EU country where the ECG app isn't available.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎06-12-2022 10:00

In response to LZeeW

‎06-12-2022 10:00

Can you share any update when ECG app could be available in Finland? Samsung and Apple watch products has had the feature available in Finland for many years so it sounds weird if you can't get it approved.

Best Answer