ECG app still not working

[Citroen2CV]

My ECG app dies nothing when I hold fingers on the side for 30 seconds. I've reinstalled the app several times but it still doesn't work. When I do a reinstall it doesn't ask me for a new Health Assessment.

How do I get it to work again?

[RiekoC]

Hello @Citroen2CV 

Just want to confirm that you haven't traveled to an area where the ECG isn't supported. Also want to confirm that you're not using a VPN. 

[Citroen2CV]

Not using VPN. Is New Zealand a supported country? It use to work. The EDA function works, so peob not a hardware issue.

[MaCrisGBFitbit]

Hi @Citroen2CV!  It’s great to have you on board!

Thank you for your reply and all the details provided. 

Regarding your query, the link below contains the list of countries where the EDA function is available: What countries/regions is the Fitbit ECG app available in? 

[Citroen2CV]

NZ is supported, so still no reason why it shouldn't work? What do you suggest, especially as EDA function works but not ECG?

[RiekoC]

Hello @Citroen2CV 

That is interesting to see that EDA is working but not ECG. Have you had a chance to double check your location in your Fitbit app settings to confirm it's correct?