ECG error and battery drain on new Charge 5

[LSK51]

Hi. I am based in Singapore. I had been using the ECG app on Fitbit Charge 5 which was bought about 2

months ago.

1) A fully charged Battery drains in 2 hours after 1 month of usage. Restarted, reinstallation, force restart and firmware updates did not help.

2) 3 weeks ago, the ECG app stopped working as well.  I get an error message every time I start the app. I have reinstalled the app multiple times, force restart my Fitbit, reinstalled my Apple Fitbit app to no avail with a failing battery.

These problems are very frustrating. Please help! Thank you!

[Julia_G]

Hi, @LSK51 , it sounds like your best bet would be to get in touch with Fitbit Customer Support to let them know the steps you have already taken to try to fix these issues.  You can find all the ways of reaching them by clicking here on Contact.Fitbit.com .