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ECG error indication Charge 5

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‎12-22-2022 16:20 - last edited on ‎12-24-2022 07:06 by Moderator Alum

‎12-22-2022 16:20 - last edited on ‎12-24-2022 07:06 by Moderator Alum

In the past 2 days I have received an error message with a direction to report the error after taking an ECG reading. No reading is recorded.

Occasionally in the past, instead of analyzing the watch displays the Fitbit logo .

 

 

Moderator edit: subject updated for clarity

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‎12-24-2022 07:06

‎12-24-2022 07:06

Hi, welcome to the Fitbit Community forums, @Gravelburg. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5.

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they're shared some instructions with you. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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