ECG in Charge 5 for the US

[douggerll]

Hi- from what I can tell, the ECG app is available in the US on the Charge 5, but I just purchased one and set it up (wiht the latest firmware) but it doesn't seem to have ECG.  Any ideas how to get it?

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @douggerll. 

Thank you for sharing your inquiry about the ECG feature. 

As you mentioned earlier, this feature has been released in the United States. You can review the complete list of countries where this feature is available here: Heart Rhythm Assessment with Fitbit ECG app. 

If you're in the US and you're still not able to see it, please try to set up your Charge 5 again in your account, as a new device. This has been useful for other users experiencing something similar. 

See you around. 

[douggerll]

Thanks.  Unfortunately, I have set this up again as a new device but it didn't work.  See here.  https://device101.fitbit.com/guides/morgan-101.html

While the marketing arm of Fitbit shows ECG avail in the Charge 5, the user manual and product specs don't have it listed.  I am thinking I might return it since I specifically purchased it for that functionality.  Any ideas on how to remedy before I go down that route?

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Good news.  I just redid the set-up for the third time and the ECG app showed up.  Thanks for your help!

[DavideFitbit]

@douggerll Thank you for sharing this update, that's great news! 

It's possible they didn't include the information on the user manual because the ECG feature was implemented around a month after the product was released and because it's not available in all countries yet, but it should definitely be available in the US.

Thanks again for sharing this update, have a great day! 😁