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ECG not not working any more on Charge 5

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Help please. ( update 194.91) I have done everything suggested everywhere and the ECG app is still not working - and will not uninstall either. I get a message saying "Set up on phone. Open Fitbit app and go to the You tab. Find Health Assessments". It says ECG is on and ready to use.  But it isn't. 

 

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