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ECG stopped working but EDA works with Charge 5

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‎01-18-2023 03:06 - last edited on ‎07-05-2023 17:24 by Fitbit Moderator

‎01-18-2023 03:06 - last edited on ‎07-05-2023 17:24 by Fitbit Moderator

Ecg suddenly stopped working the eda scan works, any suggestions?

 

Moderator edit: updated subject for clarity.

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‎01-18-2023 04:07

‎01-18-2023 04:07

@Walsan Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working as expected. As "first aid", I'd suggest restarting your device following these steps:

 

1.) Connect your device to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second.

3.) Wait 10 seconds or until the Fitbit logo appears.

 

Then please check whether or not ECG is working again.

 

I'll keep my fingers crossed.

 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎01-18-2023 05:04

In response to Talahthas

‎01-18-2023 05:04

Hi. Tried your suggestion but unfortunately it hasn't worked! Anymore suggestions?
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